Delete your WIDE data
WIDE by Mondrus CCS Inc has no accounts, and your photos never leave your device. You can delete everything the App keeps on your phone yourself, and you can ask us to delete the usage statistics and crash data linked to your installation here, even if you have already uninstalled the App.
If the button does not open email, write to wide@mondoapps.app with the subject “WIDE data deletion request”.
Delete data on your device
- One story: open the Projects tab, press and hold a story and tap Delete.
- Your photo set: on the Home screen, tap Clear next to your photos.
- All App data: open Android Settings → Apps → WIDE → Storage and tap Clear storage, or uninstall WIDE. This deletes your stories, photo copies, settings and the App’s Firebase identifiers on this device.
- Saved images: the images WIDE saved are your files in the gallery folder Pictures/WIDE. Delete them in your gallery or file manager. Uninstalling the App does not delete them.
- Stop sending statistics: turn off the statistics switch in Settings → Privacy in the App.
Request deletion of data we hold
If you allowed usage statistics, Firebase Analytics and Crashlytics store usage events and crash reports linked to a pseudonymous identifier of your installation, not to your name or email. To ask us to delete them, email wide@mondoapps.app and include, if you can:
- your device model and Android version;
- the approximate date you installed WIDE and the dates you used it;
- your country.
We will delete the analytics and crash data we can match to your installation within 30 days and confirm by email. If we cannot reliably match any data to you, we will tell you. Do not send passwords, payment card numbers or your photos.
What is deleted and what is kept
Deleted: analytics events, user properties and crash reports linked to your installation identifier, and your support emails once your request is complete.
Kept: aggregated reports that do not identify you, such as how often each template is used; and records we must keep for security, fraud prevention or legal reasons, for as long as the law requires. Analytics data is in any case deleted automatically after no more than 14 months and crash reports after 90 days.
Your subscription is separate. Deleting data or uninstalling WIDE does not cancel or refund WIDE Pro. Cancel it in Google Play subscriptions. Google keeps its own purchase records under its policies.
Questions
For any privacy request, contact wide@mondoapps.app. Read the Privacy Policy and Terms of Service.